Google My Business Overview

Google My Business Overview

Google My Business (GMB) provides users with valuable insights into their company’s search appearance. GMB insights are user-friendly and supply business owners with worthwhile data that is easy to locate and understand.

The data provided through GMB allow users to learn crucial information like the number of times their company has shown up on Google, how users find a company via search, and the kind of interaction that a user has with a business. Interaction type can be classified depending on whether the user clicked through to the company website, called the business, or requested directions to the brick and mortar location.

Important Data Learned in Google My Business

Business owners can learn vital information from the data collected by Google My Business. The most important features of GMB that companies can utilize are listed below.


This tool provides users with information such as how many views the company has, searches performed, and activity. The search metric is important because it informs the business whether the name or address was searched (Direct) or the company appears as a result of a generic search (Discovery).

google my business, number of searches

Business owners can learn how many new users their business is reaching through the discovery metric along with how many users they retained through the direct label.


This metric informs businesses of the keywords that users search on Google to find the company. From this information, business operators can decide whether they are using effective keywords in the content on their website, blog posts, and posts on Google My Business.

google my business - queries used to find business

Customer actions

This tool informs companies on what kind of action a user typically will take on their agency’s listing. Customer actions are usually defined as calling the firm, requesting directions, or visiting the company’s website.

google my business - customer actions

Some business owners will use these insights to help them plan GMB content.

For example, if many users are requesting directions, it may be wise to have a post about parking facilities and public transportation near the store.

Directions Requests

This feature is resourceful because it informs companies where their customers are located. This can influence marketing efforts because it will help determine what neighborhoods to direct those tactics toward.

google my business - direction requests

Phone Calls

When a searcher clicks on a company’s GMB listing, the firm will be able to use this information to learn what day and time is most popular for receiving calls.

google my business - phone calls

From this data, operators can schedule posts according to when people are viewing the page. This allows a business to maximize the reach of its GMB profile.

Photo Views

Pictures are essential for an establishment to drive traffic to its website.

google my business - photo views

Google states that “Businesses with photos receive 42% more requests for driving directions, and 35% more clicks through to their websites than businesses who don’t have photos.”

This metric provides business managers with confidence that their photos are receiving views. If a business has fewer views than its competitors, then they should reevaluate their GMB image strategy.

Photo Quantity

This insight gives an agency owner a sense of how many photos to post on their GMB profile. If the company has fewer photos than its competitors, it should consider uploading more images.

google my business - photo quantity

These are some of the best metrics to use to gain insight into how a business is doing with its GMB presence.

The Views Metric Is Faulty

Although many business owners use the views metric, the information obtained through this tool may not be accurate. Users have reported huge increases or decreases in their views throughout the months.

google my business - where customers view your business graph

Since this happens often, views are not an accurate metric to rely on. In fact, views are not a depiction of the number of users who engaged with an agency’s listing, searched for it, or most importantly, even laid eyes on it.

When users look at a map or search for an establishment’s competitors, the views on Google My Business will rise. The views metric is used to prove the success of SEO work. However, it may be deceiving if a business has a map label or if location extensions are enabled on Google Ads, as it may lead to more views than what the firm has actually received.

Stay Tuned for Google My Business Updates

At times, Google will make additions to the Insights available through Google My Business. We will update you with any important new insights and data points as they are implemented. For the time being, take advantage of the insights currently available to give your company a stronger online presence.

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